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After a summerlong meltdown, American Airlines is shaking up its leadership to fix the damage done by months of operational mishaps (AAL)

American Airlines Boeing 737 Max

  • American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience.
  • The new realignment is organized around four “business pillars” — Operations, Network, Revenue, and Customer.
  • The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance.
  • Visit Business Insider’s homepage for more stories.

Following months of delays, cancellations, and outrage from its most loyal passengers, American Airlines announced a reshuffling of its executive leadership team surrounding everything that contributes to the overall experience of its passengers.

The airline’s current senior read more >>>

Source : BusinessInsider.Com

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