The airlines have experienced so many computer outages over the last few years they’re hardly even news anymore, despite that fact that they’ve stranded thousands of passengers and caused untold economic damage.
Whether they’re caused by electrical failures outside the airlines’ control or by computer systems with inadequate recovery or backup capabilities, read on for some protections and strategies to survive these glitches.
You can cancel and get a refund
Passengers can ask for a refund, even on a “non-refundable” airfare, if a flight is canceled or “severely” delayed (severe varies from airline to airline but generally a two-hour delay qualifies).
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Source : HuffingtonPost.Com