And Then… A Scorpion: United Airlines And How (Not) To Handle A Crisis

By now most Americans know what happened to Dr. Dao on United Airlines. At this point, a good portion of the planet probably does. But every day the story gets a little worse. Seeing the video of the United passenger being dragged of the plane was bad enough, but United made it worse when the external response differed from its memo to employees.

Externally, United posted a standby statement attributed to its CEO, Oscar Munoz stating that, “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving read more >>>

Source : HuffingtonPost.Com

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