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Delta’s focus on passenger experience and loyalty has its profits and its stock soaring (DAL)
|July 14, 2019||Posted by TravelKinds.Com under General||
- During its second-quarter earnings call, Delta announced record-breaking numbers on profits, passengers, and performance.
- Notably, premium-cabin sales, combined with loyalty and direct-booking, contributed to the success. So did luck — unlike competitors American Airlines and United Airlines, Delta doesn’t have any 737 Max aircraft in its fleet.
- The report represents a return-on-investment for Delta’s emphasis on branding, performance, and passenger experience.
- Visit Business Insider’s homepage for more stories.
As Delta held its second-quarter investors call on Thursday it seemed that CEO Ed Bastian was on the verge of taking a victory lap.
While other US airlines struggle with maintenance problems, labor-relations disasters, and scheduling read more >>>
Source : BusinessInsider.Com