Summary List Placement
COVID-19 spurred a demand for contactless services, and Marriott is now leaning into this by testing its new contactless arrival kiosks and markets, eliminating the need for face-to-face check-ins or snack purchases, respectively.
Stephanie Linnartz, the president of Marriott International, has reaffirmed in a press release that COVID-19 has pushed the need for contactless amenities. This echoes the sentiments shared across several industries, from credit card companies to airlines.
The kiosks, which help speed up the check-in process, can already be seen at several Marriott locations.
These locations include: