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These are America’s favorite airlines in 2018, according to passengers
|July 1, 2018||Posted by TravelKinds.Com under General||
- Forrester, a market research company, released its 2018 Customer Experience Index for the airline industry.
- JetBlue came in first for the second year in a row, while Spirit Airlines came in last.
- Effectiveness, Retention, and Enrichment were among the six categories measured.
Forrester ranked the customer service quality of 11 domestic airlines in its new 2018 Customer Experience Index.
JetBlue earned the top spot for the second year in a row, while Spirit Airlines came in last place.
Source : BusinessInsider.Com