The number one reason people hate airlines isn’t due to flight delays or inconsistent pricing. According to Catey Hill of Consumer Report’s MarketWatch, customers’ biggest gripe concerns lost luggage — and for good reason.
“The airlines lose 24 million bags a year,” Hill told HuffPost Live on Wednesday. “Sometimes they’re permanently lost, sometimes they’re just delayed. But no wonder it’s a huge complaint.”
What airlines have received the most flack from irritated customers? Hill said Spirit and Frontier get the most “complaints per boarding,” likely a result of charging additional fees for read more >>>
Source : HuffingtonPost.Com