United is promising to make major customer service changes (UAL)

United Airlines Newark

On Thursday, United Airlines issued its latest statement regarding the violent removal of Dr. David Dao from Flight 3411.

The statement comes on the heels of a press conference, held by Dr. Dao and his lawyer, Tom Demetrio, during which Demetrio indicated that his client is preparing to take legal action against the Chicago-based airline.

Further, Dao’s lawyer claimed the doctor lost two teeth in the incident and will require reconstructive surgery to repair the damage done to his nose.

As a response, United’s latest statement promises significant changes at the airline along with a sweeping review read more >>>

Source : BusinessInsider.Com

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