Catastrophic computer outages that paralyze an entire airline are few and far between. Except this summer.
Last month, Southwest Airlines canceled 2,300 flights after a router in one of its data centers failed, delaying hundreds of thousands of passengers. And last week, Delta Air Lines suffered a massive computer outage, which triggered the cancellation of 451 flights in a single morning.
A rare look behind the curtain at Southwest’s meltdown offers several important customer-service lessons for passengers who experience similar delays in the future. And in an industry that depends on finicky information systems, these incidents are bound to repeat themselves. They’ve read more >>>
Source : HuffingtonPost.Com