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What’s the Government Doing About Soaring Airline Complaints? This.

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Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.

Thornton and her three young children were headed to a ranch vacation in Missoula, Mont. When they tried to check in for their flight at Chicago’s O’Hare airport, an airline representative informed her family that they’d forfeited their seats.

“Frontier said they’d tried to contact us through our travel agency to tell us our first flight was oversold,” she says. “When they didn’t hear back, they canceled our seats.”

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Source : HuffingtonPost.Com





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