- J.D. Power‘s 2018 North American Airline Satisfaction Study found overall consumer satisfaction to be at an all-time high.
- Airlines did struggle with delivering high-quality in-flight connectivity.
- Southwest Airlines finished with highest score overall and the highest score for a low-cost airline.
- Alaska Airlines finished with the third highest score and the highest score for a traditional airline.
J.D. Power released its 2018 North American Airline Satisfaction Study on Wednesday. The study, now in its 14th year, found that overall consumer satisfaction with airlines is at an all-time high.
Over the past year, read more >>>
Source : BusinessInsider.Com