Communication – its the simplest yet most neglected part of an airline delay.
Airline delays happen ALL THE TIME and they’re frustrating at best but throw in no communication and most passengers reach their limits. In this survey 36% of respondents stated they did not receive enough communication during a delay.
On a recent Jetstar flight (JQ106) our takeoff was aborted and without boring the reader with details a four hour delay followed.
But this delay was different to other delays. This delay had communication.
After the aborted takeoff the pilot told us exactly what had happened and read more ⇒