- J.D. Power released the 2018 edition of its annual North American Airport Satisfaction Study last week.
- Overall passenger satisfaction with airports is at a 13-year high.
- Travelers surveyed by J.D. Power reported improvement in the check-in process, security lines, dining/retail, and overall airport facilities.
Americans may find flying daunting, but their satisfaction with the country’s airports is at a 13-year high.
According to the 2018 edition of J.D Power’s annual North American Airport Satisfaction Study, overall passenger satisfaction increased 12 points on a 1,000-points scale to 761. It’s the highest score recorded in the study’s 13-year read more >>>
Source : BusinessInsider.Com