Air NZ ‘s incredible transformation to the world’s best practice has been documented in an article in NZ’s The Post by Kevin Norquay based on an interview with Airlineratings.com’s Editor-in-Chief Geoffrey Thomas.
The Air NZ feature starts thus:
Air New Zealand is dwarfed by global aviation giants in fleet size, passengers carried and sheer economic muscle, yet consistently defies power and location to soar onto the best airline podium.
It wasn’t always that way, AirlineRatings.com editor-in-chief Geoffrey Thomas tells the Sunday Star-Times from Perth. Air New Zealand was last year rated top airline by his website.
Air New Zealand was a “worst practice” airline read more ⇒
Source:: AirlineRatings.Com