Endless lines, crowded airports, disappearing amenities, and shrinking legroom have become the norm for most flyers around the country.
In other words, flying in America is terrible.
This has long been the pervasive narrative surrounding the US airline industry.
And a recent series of embarrassing customer-related incidents have managed to turn this deep-seated disdain into unadulterated anger towards the airlines.
However, the question must be asked. Is it really that bad?
And if it is, how did we get there and how do we make things better?
First off, life for those flying at the front of the cabin, especially those on international and trans-continental routes, read more >>>
Source : BusinessInsider.Com