Lufthansa Sends Letter of Apology to Customers

DALLAS – As passengers in Europe prepare for what could be billed as a summer of discontent, Lufthansa (LH) has addressed a letter to all passengers scheduled to travel on one of the five carriers, that comprise the Lufthansa Group of airlines.

The letter, signed by all six members of the executive board of management, serves as a stark warning to its customers, indicating that the current disruption to schedules is unlikely to ease anytime soon.

The letter, which was posted on the LH website, carries a very conciliatory tone, with the letter ending with read more ⇒

Source:: “Airways Magazine”

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