A new employee, of Changi Airport, Honey Aung, has saved the day for newspaper editor Alan Kirk was stranded because of flight problems.
Alan tells the story…..
This is a story of how a 21-year-old Changi Airport staff member gave a master class in customer support when faced with a traveller whose nine-hour trip was turning into the prospect of a 36-hour sleepless nightmare.
Honey Aung came to the rescue when the Kuala Lumpur leg of my overnight trip from Perth to Phnom Penh, was delayed and Malaysia Airlines scrambled to get passengers on other flights.
Malaysia Airlines rebooked me on Singapore read more ⇒
Source:: AirlineRatings.Com