- Forrester, a market research company, released its 2018 Customer Experience Index for the airline industry.
- JetBlue came in first for the second year in a row, while Spirit Airlines came in last.
- Effectiveness, Retention, and Enrichment were among the six categories measured.
Forrester ranked the customer service quality of 11 domestic airlines in its new 2018 Customer Experience Index.
JetBlue earned the top spot for the second year in a row, while Spirit Airlines came in last place.
The 2018 list is down to just 11 brands following the merger of Alaska Airlines and Virgin read more >>>
Source : BusinessInsider.Com