Summary List Placement
Bad weather is an inevitability that can ruin vacations, delay flights, and cause stress for travelers.
But when a snowstorm threatened to cripple operations at Denver International Airport over a weekend in February, United Airlines decided to try a different approach.
As early as a week before departure, the airline began reaching out to customers to inform them of the storm and offer rebooking options so they wouldn’t be stranded with a canceled flight when they showed up at the airport. For some travelers, it was the first they were hearing about the storm and were glad to read more ⇒